Returns and Exchanges

How can I return a product?

The buyer has the right to return the product he purchased and was delivered to him within 14 days from the date of receipt with a written notification of his request to the company at info@lovely-pets.gr for any reason. An exception is made for custom-made products and special orders, for which returns or exchanges are not allowed.

What are the terms for returning/exchanging a product?

The return/exchange of products is possible under the following conditions:

The product must be returned within 14 days from the date of receipt.

The packaging of the product must be in its original condition.

The returned product must not have been used and must not have suffered any material damage.

Return shipping costs are the responsibility of the customer, except in cases of proven defects.

The buyer must include all necessary legal documents inside the packaging to enable the cancellation of the specific sale.

Product returns apply to areas within Greece, not for international shipments, and return shipping costs are the responsibility of the customer.

In cases where the above conditions are not met, the product will not be accepted by the Company and will be returned to the sender, with the sender being charged.

What happens after returning a product?

Upon the return of the product and its receipt by the appropriate customer service department, our company undertakes to replace the product with another identical and new one, in case the original has been proven defective (replacement).

In cases where, for any reason, the replacement of the product (with another identical or different one) is not an option for the buyer, the amount spent for the canceled purchase may be refunded. The method of refund is determined in consultation with the relevant department and includes all available options (bank transfer, PayPal, credit card, or cash).

In which cases is it not possible to return/exchange a product?

Products offered by the company at special discounted prices (offers) for a limited period may be exempt from the right of withdrawal/return.

Additionally, products that are manufactured upon special order according to the consumer's specifications or are clearly personalized are exempt from the right of withdrawal/return.

Returns of products for international shipments are not supported.

If you need any further assistance, feel free to ask!